Privacy Policy

Overview

This Privacy Policy explains how Arch Research (“Arch Research,” “we,” “us,” or “our”) collects, uses, shares, and protects information when you visit archresearch.shop (the “Site”) or place an order with us. It also describes the choices you have regarding your information and the rights available to California residents.

By using the Site, you acknowledge that you have read and understood this Policy.

Information We Collect

Personal information you provide to us:

• Name
• Billing and shipping address
• Email address
• Phone number
• Payment information (processed by our third-party payment processor; we do not store full card numbers)
• Order history and account details (if you create an account)
• Information you provide when you contact customer support

Information collected automatically:

• IP address
• Device type, operating system, and browser data
• Pages viewed, referring pages, and website usage activity
• Cookies and similar tracking technologies (see Section 6)

We may also collect and process information as needed for fraud prevention and to comply with our research-use-only (RUO) policies and applicable law.

How We Collect Information

We collect information:

• Directly from you when you place an order, create an account, or contact us
• Automatically as you navigate the Site, through cookies and analytics tools
• From third parties such as our payment processor, shipping partners, and fraud-prevention services

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Provide customer support and respond to inquiries
• Operate, maintain, and improve the Site and our services
• Detect, prevent, and address fraud, abuse, and security issues
• Ensure compliance with our RUO policies and applicable legal obligations
• Send order confirmations, shipping updates, and, where permitted, marketing communications you may opt out of at any time

How We Share Your Information

We do not sell your personal information, and we do not share it for cross-context behavioral advertising in exchange for payment.

We may share information with the following categories of third parties, only as needed to run our business:

• Payment processors — to process transactions securely
• Shipping and fulfillment providers — to package and deliver your orders (e.g., our fulfillment and carrier partners)
• Fraud-prevention and security services — to protect against fraudulent or unauthorized activity
• Analytics and technology providers — to help us understand and improve Site performance
• Legal and regulatory authorities — when required by law, subpoena, court order, or to protect our legal rights

Cookies, Analytics, and Tracking Technologies

We use cookies and similar technologies to keep the Site functioning, remember your preferences, and analyze how the Site is used.

Some cookies are placed by third-party service providers (such as our analytics and, if applicable, advertising partners). These third parties may collect information about your online activities over time and across different websites when you use our Site. We do not control the tracking practices of these third parties.

You can disable or delete cookies through your browser settings. Note that some features of the Site may not function properly if cookies are turned off.

Do Not Track Signals

Some browsers offer a “Do Not Track” (DNT) setting that sends a signal to websites you visit. Because there is currently no consistent industry or legal standard for how to interpret DNT signals, our Site does not currently respond to them. If a uniform standard is adopted, we will update this Policy accordingly.

Data Retention

We retain personal information only as long as necessary to fulfill the purposes described in this Policy, including to:

• Complete transactions and provide support
• Meet legal, tax, accounting, and regulatory obligations
• Prevent fraud and enforce our policies
• Support legitimate business operations

When information is no longer needed, we take reasonable steps to securely delete or anonymize it.

Data Security

We implement reasonable administrative, technical, and physical safeguards — such as encryption and access controls — designed to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Your Privacy Choices and Rights

Regardless of where you live, you may:

• Access the personal information we hold about you
• Correct inaccurate or outdated information
• Request deletion of your information (subject to legal and recordkeeping requirements)
• Opt out of marketing emails by using the unsubscribe link or contacting us

To make a request, email us at support@archresearch.shop. We may need to verify your identity before acting on your request, and we will respond within a reasonable timeframe consistent with applicable law.

California Privacy Rights

California residents have specific rights under California law:

• Review and request changes: You may review the personal information we have collected about you and request corrections by contacting us at support@archresearch.shop
• Third-party disclosure: As described in Section 6, certain third parties may collect personal information about your online activities over time and across different websites when you use our Site.
• Do Not Track: Our response to DNT signals is described in Section 7.
• Shine the Light: California Civil Code § 1798.83 permits California residents to request information about disclosure of personal information to third parties for their direct marketing purposes. We do not share personal information with third parties for their own direct marketing.

Minors’ Privacy

Our Site and products are intended for adults and are not directed to individuals under 18. We do not knowingly collect personal information from minors. If you are a California resident under 18 and a registered user, you may request removal of content or information you have publicly posted by contacting us at support@archresearch.com. If you believe a minor has provided us information, please contact us and we will take appropriate steps to delete it.

Changes to This Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy on this page and revise the “Last Updated” date above. Your continued use of the Site after changes are posted constitutes your acceptance of the updated Policy.

Contact Us

For any privacy-related questions or requests, contact:

Arch Research LLC
Email: support@archresearch.shop