Key points at a glance
- We ship within the United States only.
- Orders usually ship within 1 business day after payment is confirmed.
- All orders ship with FedEx — tracking is emailed when your order ships.
- Discreet packaging with no product description outside.
- Orders of $500 or more require an adult signature.
This Shipping Policy explains how and when orders from Arch Research LLC are processed and delivered.
Shipping availability
We currently ship to addresses within the United States only. We do not offer international shipping at this time.
Order processing
Orders are usually processed and shipped within one business day after payment is confirmed. Business days are Monday to Friday, excluding U.S. federal holidays. Promotions, holidays, high order volume or unexpected events can extend processing times.
Shipping carrier & methods
All orders ship via FedEx. Available shipping options, costs and estimated delivery times are shown at checkout based on your address.
Tracking information
As soon as your order ships you receive an email with your tracking number. You can also find tracking details in My Account → Orders. Please monitor your shipment and arrange to receive it promptly.
Discreet packaging
Every order is packed securely in plain, discreet packaging with no product description on the outside.
Address accuracy
Please double-check your billing and shipping details before placing an order. We are not responsible for delays or losses caused by an incorrect or incomplete address.
PO boxes
We cannot ship to PO boxes. Please use a street address.
Signature required on orders over $500
Orders with a total of $500 or more require an adult signature on delivery. If nobody is available, the carrier will attempt redelivery or hold the package at a nearby location. This requirement cannot be waived.
Order changes & cancellations
Contact support@archresearch.shop as soon as possible if you need to change or cancel an order. We will do our best before shipment, but changes cannot be guaranteed once an order has been processed or shipped.
Returned or undeliverable packages
If a package is returned to us because of an incorrect address, failed delivery attempts or refusal, you are responsible for any additional shipping cost to send it again.
Risk of loss & title transfer
Title and risk of loss pass to you when the package is handed to the carrier. We are not liable for loss, theft, delay or damage after that point, but we will help you file a claim with the carrier where possible.
Delivery delays
Carrier delivery estimates are not guaranteed. We are not responsible for delays caused by the carrier, weather, natural disasters, holidays, labour disputes or other events outside our control.
Temperature & storage
Lyophilized products are stable for normal transit. We cannot control temperatures during shipping or after delivery; please store products as stated on the product page and Certificate of Analysis as soon as they arrive.
Shipping insurance
Shipping insurance is not included unless stated at checkout.
Research use notice
All products are shipped for laboratory research use only and are not for human or veterinary consumption, therapeutic or medical use.
Contact
Shipping questions: support@archresearch.shop · (562) 922-3551
Need help?
Questions about this policy? Our support team replies within one business day.
- support@archresearch.shop
- (562) 922-3551
- Tweedy Blvd., South Gate, CA 90280